The European Way to Excellence

How 35 European Manufacturing, Public and Service Organisations Make Use of Quality Management

Auteur(s): T.W. Hardjono, S. ten Have en W.D. ten Have
Uitgave: Brussels: European Commission, 1997
Uitgavedatum: 1 januari 1997
ISBN: 1901305007
Pagina's: 215
Bestelling: Deze publicatie is niet meer leverbaar door Berenschot.


The European Way to Excellence is bases on actual case studies of 35 Euroepan manufacturing service and public sector organisations, ranging in size from very small to large. It is a joint venture effort between the book's sponsors - EFQM and the European Commissions - the companies featured and the case study writers, many of whom work in renowned European universities.

The authors were management consultants with Berenschot.